It has long been acknowledged that happy employees have a positive impact on customer experiences and on overall job satisfaction. But training can be viewed as an employee benefit rather than an investment in the future of the company. Sears back in the 90’s were one of the first to make the employee, customer, profit chain connection and since then we’ve seen an ever increasing focus on employee satisfaction measures included within balanced score-cards and or organisational KPI’s. Training and development is often one of the key tools used to create and then maintain employee satisfaction levels. Feeling invested in and having the opportunity to learn new skills in a risk-free environment can play a major role in how employees feel about the business they work for.
In our experience, this investment in training can often concentrate on honing and enhancing operational knowledge and skills. However, a number of recent industry research papers are concerned that more should be done to improve and develop technical, data and systems related skills, keeping pace with the incredible advances seen in the logistics and supply chain industry over the last twenty years or so.
With the advent of ever increasing levels of automation including robotics and big data analytics leading the latest thinking and trends, the required skillsets are becoming increasingly complex. As these new technologies seek to improve efficiencies in transportation, and develop a more sophisticated supply chain process, it has become increasingly important that any moves to improve performance levels are not being held back by a lack of technological experience in staff. In a world where the focus is on creating a more efficient and impressive omni-channel experience for the customer, should logistics training include a focus on these technological advances?
The Bis Henderson Academy team are now regularly being asked to design and manage workforce development programmes that include interventions and solutions that build skills and knowledge to match this new technology rich environment. One of our top tips for ensuring your organisation is able to reap the best possible people, process and profit results from any investments made in technology, data analytics and or automation, we’d recommend all learning and development takes account of your workforce age mix and the extent of tech savvy skills levels before you proceed to design and delivery.
Do get in touch with the Bis Henderson Academy team on 01604 876 353 if you would like more information.